Returns & Exchanges

Returns Policy

Stock Items:

If your item is faulty, we can exchange, credit or refund the purchase price. You have 7 days from date of delivery to contact the shop to discuss options, after this period no returns will be accepted

All items will be inspected before any refund, credit or exchange takes place and all items must be in original condition, undamaged and in their original packaging. It is the responsibility of the customer to arrange a suitably insured courier service

It should go without saying but we do not allow test and return of cues or any other items. If you want to try our cues, please pay us a visit, we have a full size Snooker Table and Rasson Apollo Pool Table

We reserve the right to ask for a copy of the receipt or the receipt/order number

Custom Items:

Altered and/or customised items of any kind are not eligible for return. It is the responsibility of the customer to order and provide the correct specs

Faulty Items:

If an item is found to be faulty we can either send a replacement, store credit or refund within 30 days once the item is received back and has been inspected

Pre-Loved Items:

While the majority of our items are new, we do have some very nice pre-loved (used/second hand/pre-owned) items for sale. This is made clear on the product page. All pre-loved items are cleaned & refurbished and brought up to a good standard, with cue tips and ferrules replaced where necessary. As with any used item the buyer should expect potential signs of use/wear and tear and we will always try and make sure that there are good images showing condition. All pre-loved cues are sold as seen and if you are in any doubt please view in-store or give us a call. No returns will be accepted for pre-loved items

Please contact the shop on 01302 305106 with any issues and we will be happy to help